Terms and Conditions
Approximately 4 weeks before your charter you will receive Joining Instructions by e-mail, which are the equivalent of tickets, giving the joining time, parking details, catering etc. Please make sure you check your JUNK/SPAM folder, as we do find some e-mails go astray.
If in the meantime you have any queries please do not hesitate to contact us during office hours, Monday – Friday on 01621 857567.
Conditions of Booking
The insurance and maintenance of the vessels under charter is the sole responsibility of each vessel’s owner and Topsail Charters accepts no liability for loss or damage to persons or goods whilst boarding or on board a vessel. However, Topsail Charters understands that each vessel is fully insured and equipped with life-saving equipment as laid down by the regulation. In all matters regarding the charter and safety of the vessel, her passengers and her crew, the decision of the Skipper is final.
Cancellation by the Customer:
If the customer cancels his place on a charter the booking fee is non-returnable. If the cancellation takes place less than 4 weeks before the start of the charter, the customer is liable to pay the full amount of the charter.
Cancellation by Topsail Charters:
Every effort will be made to carry out cruises a described in the brochure but in case of adverse weather conditions beyond the company’s control, it may be necessary to change or curtail the planned itinerary.
If the company is able to give two or more days’ notice of enforced cancellation, all monies will be refunded.
Wherever possible customers will be offered alternative dates and then all monies will be carried across to the new charter date. If the customer arrives for the start of the charter and in the Skipper’s opinion it is unsafe to depart, no refund will be given, but the barge, her crew and all food will remain at the disposal of the passengers. Topsail Charters can accept no liability for expense or compensation arising from enforced cancellation. In the event of the minimum number of bookings not being achieved before a trip, Topsail Charters reserve the right to cancel the trip